Koupely · DJEHI GROUP
Delete your Koupely account
You can delete your account and your data at any time, right in the app. Signing out does not delete the account: they are two separate actions.
In the app
- 1Open the Koupely app and tap the “Me” tab.
- 2Open “Personal information”, then “Delete my account”.
- 3Enter your account's phone number, then the 6-digit code you receive.
- 4Type SUPPRIME to confirm. Deletion is immediate and permanent.
Deletion waits for an ongoing order, an ongoing delivery or a pending refund to finish: the app tells you what is holding it.
Without the app
No longer have access to the app? Write to us with your account's phone number. We check that the request comes from the account holder before deleting it.
Write to support@koupely.comWhat is deleted
- Your personal information: first name, last name, email and profile photo
- Your saved delivery addresses
- Your saved payment methods
- The order history shown in the app, your preferences and your connected devices
Any “To receive” amounts not yet paid out are lost: wait for them to be paid before deleting your account.
What may be kept
Information about completed transactions (payments, refunds, invoices) may be kept when needed for accounting, proof of a contract, a refund, fraud prevention or a legal obligation. Access is then limited to that purpose, and it is deleted or anonymised afterwards.
Read the privacy policy