How can we help you?

The more buyers join an offer, the lower the price gets for everyone. You join at the current price; if another tier is reached before the deal ends, you automatically pay less.

Your order stays valid at the price you joined at. You never pay more than the price shown when you joined.

Contact us on WhatsApp or by phone as early as possible with your order number. Once an order has shipped, it can no longer be cancelled.

The more buyers join the offer, the lower the price gets for everyone. Each tier reached automatically triggers the new price, shown in real time on the offer page.

No. Once your purchase is confirmed, the price you agreed to can never be increased retroactively, even if the offer's price later goes up.

A tier is a number of buyers past which the price automatically drops. For example: 10 buyers at 650,000 F CFA, 20 buyers at 620,000 F CFA. An offer's tiers are always shown on its page.

Wave, Djamo and bank cards (Visa, Mastercard). You choose when you pay: Wave and Djamo open in their own app, and your card is entered in Stripe's secure window. Koupely never stores your card number.

Check your payment method's balance and connection, then retry from the payment screen. If it keeps failing, try a different method or contact us.

Yes. Koupely never stores your full card number or CVV. Only a secure token from our payment provider is kept.

Home delivery brings your package to the address of your choice. A pickup point lets you collect your package from a nearby Koupely depot, often at a lower cost.

Open the Orders tab and select your order to see its live status: preparing, out for delivery, delivered.

The estimated time shows on each delivery option at checkout, and varies by your area and the option chosen.

If the price drops further after your purchase, Koupely owes you the difference. The amount automatically appears under "To receive" on your profile, no action needed from you.

The refund is paid to the same payment method used for the purchase. The exact timing depends on that method and shows in the refund's detail.

Yes, entirely. You never need to ask: as soon as a price drop affects you, it's calculated and added to your receivable balance.

From your profile, open "My addresses" to add, edit, or set a default address.

From your profile, open "Language" or "Theme" to choose between French/English and light/dark/automatic. The change applies instantly.

From your profile, open "Personal information" then "Delete my account". Deletion is immediate and permanent.

From your profile, open "My addresses" then "Add an address". You can type the address manually, search for it, or pick it directly on the map.

No, it's not required. You can search for an address or type it manually without ever sharing your precise location.

In "My addresses", open the address you want and turn on "Default address". It will then be suggested first on your next orders.

Fully close the app and reopen it. If it keeps happening, check whether an update is available on your store, or contact support with your device model.

Check that notifications are allowed for Koupely in your phone's settings, then that your notification preferences are turned on in the app.

Check your internet connection, then close and reopen the app. If it keeps happening despite a good connection, contact support.